This online training course provides participants a thorough look at the grievance process for long term care facilities. The course covers a detailed overview of grievance regulation and grievance policy and procedures. Participants will learn the necessary components of the grievance process. All facilities are faced with concerns and complaints, and this course will provide training to ensure these concerns and complaints are managed in an effective manner and used as an opportunity for improvement.
osioffice@outcomeservices.com
Please contact the office for information regarding training in this area.